Know More About Hosted Contact Center VoIP Solutions

In this contemporary world, business and corporate houses are searching for various ways to increase their competitiveness in terms of lowering down the calling costs and improving the organizational proposition. As a matter of fact, the traditional telephone networks are designed to carry low-fidelity signals with a high level of reliability. Though they are very reliable for the audio communication, but are not suited to provide services for digital communication applications. Thanks to the new technology called VoIP- Voice over Internet Protocol for initiating ‘unified’ communication.

The voice over internet protocol allows the users to send & receive voice, data and images over a single IP network. Apart from this, the main attraction of hosted business VoIP services is its calling price. The calling price over this technique is minimal as packet switching technique is used in them. The VoIP solutions use packet-switched networks to facilitate non-real-time data using much less bandwidth. The advantages of internet telephony solutions include flexibility, efficiency, and scalability.

1.Flexibility: The hosted business VoIP services provides flexibility. As a matter of fact, these services can be used in a variety of configurations to suit a number of users, client/server application requirements and desired bandwidth.

2.Efficiency: The bandwidth is consumed when needed. Unlike traditional PSTN services, the service providers cover same network for carrying voice and data networks i.e. voice, video, fax, and data traffic. Furthermore, this increases the efficiency of the bandwidth, as many terminals on the same connection are shared with the network.

3.Scalability: In the hosted VoIP solutions, one can easily extend or add the telephone lines as per the demand of the organization.

These advantages help the users to save money and improve the organizational productivity. As per the statistics, more than 25 million small & medium businesses or SMBs are making use of VoIP services.

To improve the sales and market shares, contact centers have refined their marketing strategies. Considering this fact, VoIP contact center solutions have widened their scope in various sectors including telemarketing, e-mailing, instant messaging and online communication. With the application of hosted contact center VoIP solutions, the users or clients of business and corporate houses are able to grow instantly without spending much on the infrastructural enhancements. Moreover, with these services, the users enjoy freedom to locate and relocate anywhere across the globe.

To conclude, the business users or clients can enjoy the benefits of technical assistance or customer services at any time of the day, as and when required. Hence, it can be stated that hosted business VoIP solutions allow the users to enjoy long distance and international calling at discounted rates.

Business VoIP – Is a Hosted Solution the Way to Go?

You have many choices to look at when looking at VoIP. Hosted or on site is just one of them. There are good things to say about both. To me it all breaks down to the practical applications. For instance do you have multiple locations. Or do you have any workers that work remotely. Would you like those option somewhere in the future. Are you utilizing MPLS technology. The fact is that now is the time to ask these questions. Not merely do I like the Idea of hosted or on site. My suggestion is to really look hard at what you want your network to look like and then make the choice based on the direction you want to go.

That being said there are many good reasons to go with hosted solutions. The fact is that as long as you have hosted solution that offers redundant servers, a robust backbone, and an SLA that offers 5 9’s reliability. You can’t go wrong with a hosted solution. Most come with a total package. You eliminate soft costs involved with managing your own system. Best yet, if new features or phones come up you can easily access the new technology with out having to make huge capital investments in software and license costs.

Also, Voice T1’s/PRI’s can handle 23 calls, so 4 T1’s x’s 23 is 92 calls at once, whereas with Hosted at 40K per voice call you only need 3 T1’s to support 105 calls at once. (40K x’s 105 calls is 4.2MB on a bonded 4.5MB data circuit).

Another really big advantage of Hosted is that no VPN or VPN appliance is needed for remote offices or home-workers, the SIP stations are very Plug & Play. With Cisco, Shoretel, Avaya etc, a VPN is required to the home, and then, once set up, that station is not too mobile, versus a Plug & SIP station can be taken anywhere in the world and will boot up and work great without VPN. This is huge. In fact, many firms that are embedded with large investments into Cisco, Avaya etc, are beginning to bring a SIP trunk into the PBX and then let the Hosted Provider handle the handshake between the PBX and the Home Workers – it’s more affordable, easier to set up and manage, more mobile, and the quality is more consistent. This is due to the fact that a $2M carrier grade hosted switch does a better job than a $200K PBX as it contains higher grade carrier components such as an SBC (session border controller- a little $200K component) to make things easier – eliminates the need for VPN, gets around firewalls and more. A SIP trunk into a PBX connected to Broadcore, and, for example, 50 home workers on DSL/Cable, would create seamless extension dialing between the Broadcore phones (for example Polycom stations), and the PBX stations – the hosted provider is connected to both, and creates a 4 -digit dialing plan from home phones to PBX phones. Very cool.

All that being said it is really up to you to decide what is important to your Enterprise. Then seek out the best solution that fits your expectations for the next 5 to 10 years.

For help finding that best solution … use the no cost service available at Business VoIP Solution.

Digital Signage Solutions – 5 Benefits That You Can Get From a Digital Signage Solution

Nowadays, there are dozens of digital signage solutions that you can use for your business. It has been said that digital solutions can help you interact with your customers, and it can produce better results compared to static banners. This article was written with the intention of helping you learn more about digital signage solutions, and the benefits that you and your business can get from it.

Here are the benefits that you and your business can get from using digital signage solutions:

  • Unlimited Space – one of the most prominent disadvantages of using static banners is that you are limited with the space within the banner itself. Digital signage solutions provide you with better storage, enabling you to show more information to your viewers. The visual content that digital solutions have are virtually unlimited, and you can use it to display different kinds of advertisements, notices, and other content that static banners can’t.
  • Easy Access – digital signage solutions make it easy for you to operate the whole system wherever you are. Unlike static banners that should be replaced manually, you can upload files, schedule, start and reboot the system, and monitor everything without even getting near the system itself.
  • Easy Set-up – with the help of the advanced signage solutions, even amateur users can produce professional digital displays with a few clicks of a button. The flexibility that the system offers is one of the main reasons why a lot of business owners prefer to have digital displays instead of sticking with the old static banner display.
  • Feed Viewers With More Information – since you are given with a virtually unlimited space, you can produce digital displays that can provide more information to your viewers. Unlike static displays, digital solutions allow you to display anything that your viewers need, making it more effective in terms of conversion and interaction.
  • Cost Effective – compared to static displays, digital signage solutions are far more cost effective. You can update and change the display wherever you are, and you don’t have to spend money on printing. You can keep your promotions up to date without the need for excessive manpower. On top of all these, digital solutions can adapt to your audience while providing better interaction.

These are some of the benefits that you can get from digital solutions. With the advancement of the things around us, businesses like the ones you are running should keep up with the changes. Aside from giving you more benefits, the results that digital signage solutions can produce are incomparable with static banner displays.

Digital Marketing Decoded Part 2

Last fortnight in part 1 of BizParade’s Digital Marketing Decoded we asked Melbourne internet agency Salsa to share their knowledge on how to get the most out of search engine optimization to help drive your website’s presence in the free search engine listings, and how to get a head start by implementing an AdWords campaign or linking strategy to rank even higher.

In this issue the author talks to three digital marketing agencies to investigate the advantages of implementing digital campaigns, how you can market to your database more effectively, and the benefits of developing a more comprehensive digital strategy to maximize the return on your marketing spend.

Some of the most significant advantages to digital marketing over more traditional mediums include the ability to track the results and measure them against specific desired outcomes and segment your audience, but cost efficiency and fast lead times are also a draw card.
Sydney based digital marketing specialists Permission Communications specialize in digital marketing solutions for a range of medium to large companies spanning the FMCG, fashion and event sectors.

“We use a combination of solutions that are available, for example email marketing platforms, but we also build lots of little applications and solutions that say, well okay you’ve got a need in your business to do this, so we’re going to build a digital solution that can allow you to do that, for instance online surveying systems, event management systems and triggered email systems to name a few,” says Permission’s [insert title], Jeremy Glass.

One of their strengths is developing email solutions including direct marketing, CRM and promotional campaigns right through to more technical solutions including custom-built email systems, integrated email and spam management technology.

“Email campaigns are often compared to direct marketing, but there are significant advantages to online, which traditional direct mail simply cannot offer. Primarily this is the ability to easily measure the effectiveness of an online campaign, which can be more challenging and costly with direct mail,” explains Glass.

Advanced reporting software can track a consumer’s behaviour from the second your email hits their inbox, or they click on your banner ad or upgraded directory listing, right through the consumer’s engagement and purchasing process.

Unlike more traditional mediums where you don’t know if the response to an offer has uptake until the phones start ringing or the consumer visits your store, tracking an email campaign is significantly more telling and it is in real time.

Tracking reveals important information about your campaign and gauges whether it is delivering the desired results. If the results are below expectation, you can track this back to the number of people actually clicking on the email, and whether your subject line was a success. Or, if they opened your email and clicked through to your website, telling you whether your call to action was compelling or if it was clearly understood.

“You get those metrics down to the individual, so you can tell what different people in your database would be interested in, and then you can do a follow-up communication with them specific to that insight so that immediately gives you a lot more power,” adds Glass.

This is the other important advantage of digital: the ability to segment your audience and tailor messages to different groups depending on their purchase behaviour. “The tools which are available for building, sending and managing email campaigns generally come with the capability of both segmenting a database based on profiles of the members of the database, but also using that segmentation to send out content specific to that profile,” explains Glass.

One of the biggest trends in email marketing currently is automated and triggered response emails, which effectively communicates to your subscriber at any given time they act. “It’s based around the principle if you can talk to the person with the right message at the right time, you’re more likely going to.

Gaining these insights so you can segment and target messages gives you the added advantage of adjusting the campaign within the first few days or even hours, which can be critical to your event’s success.

Whilst email solutions are not necessarily cheap, says Glass, they are far more cost effective in delivering ROI against desired outcomes compared to above-the-line because they are relatively inexpensive to produce and they can be targeted so precisely.

In tests run for one of their clients Esprit, Permission found email marketing was five times more cost effective at delivering the same level of response than it was using direct mail. “And that’s just the cost let alone the insight and the information that we got from it,” says Glass.

This can also be said for mobile and interactive wireless marketing solutions, which brands such as Vodafone have been successfully testing since 2005. For the past three years Vodafone Australia has sponsored major electronic music festivals across Australia as part of their ongoing relationship marketing strategy, says AURA Interactive’s Sales & Marketing Director, Adam Dunne.

Similar solutions can be just as effective for implementation at events and conferences, with mobile marketing offering the same advantage of segmenting your database according to their previous purchasing behaviours or preferences.

“Entry level pre-event reminders and post event follow-ups via SMS can be just as effective to remind participants of conference dates or results post event, says Dunne. But being more active during the time they are actually engaged at your event is probably where mobile technology can cut through, given the often-limited access to email.

“Being more active during the event and using the conference database to actually drive traffic through to the seminars or to specific stands and sponsors, sending reminders about session times and potentially prize draws for example,” are all opportunities to add value to the consumer experience cost effectively, adds Dunne.

Measurability is just as easy with the ability to track user’s actions and gauge insights about their behaviour, whilst also being able to react quickly with different messages depending on your desired outcome.

Last minute offers, reminders, and refer a friend campaign can all be instigated at the push of a button and sent directly to consumers based on their previous level of engagement either via email or mobile campaigns, or both.

“From an event marketing perspective, I would look at putting a strategy into place that actually looks at all those different scenarios up front and have it all ready to go because it’s not like a print campaign where if you want something to be ready to go, you’ve got to invest the money, the time, and the logistics and it’s got to be all planned out. Rather, we just make a snap decision and within a couple of hours we can send out a special offer,” adds Glass.

Award winning digital agency, Clear Blue Day’s Peter Bray agrees that planning your digital strategy is integral to achieving better online results. “The adage about failing to plan is a plan to fail is very true. It is essential that you take time to create a strategy, but also you need to be realistic about what you want to achieve, and start with a budget. Having key performance indicators as part of your initial plan is vital so that you can judge your success,” Bray adds.

Specialists in the development of digital strategy, online campaigns, search engine optimization and website design, Clear Blue Day offer a fast and effective method of understanding your business and how digital can best meet your objectives, says Bray.

“The Sprint method cuts out a lot of the meaningless consultancy. Most of Clear Blue Day’s clients come to us with one end game: sell more products and capture more market share. There is no point in spending weeks working out what needs to be achieved when everyone in the room knows the goal. The sprint model allows companies to not only come up with a strategy in minimal time, but also to roll it out quickly. In the time precious world of business, this is vital.”

In a landscape that is constantly changing with the introduction of new technologies and capabilities, engaging a specialist digital agency before you engage your clients is an important first step in planning any digital activity.

“One of the key principles that we often talk about is that there are a lot of little potholes and falling into one of them can actually scuttle your whole campaign,” adds Glass.

“You’ve got to make sure you’ve ticked all your boxes to ensure this doesn’t happen, and I guess that’s the difference between working with someone that’s been doing it for years who is a specialist.”

And, if you are concerned about the costs, then you will be reassured to know the investment is worth it. Online marketing is considerably cheaper and more cost effective than more traditional mediums and there are a number of entry points depending on your budget, ranging from search engine optimization to a fully integrated email system or mobile campaign.